Alchemer on LinkedIn: Panels 101: A First-Timer's Guide to Panels (2024)

What we're reading: How AI-Powered Text Analytics Help Retailers Understand Their Customers by Alchemer's Peter Zaidel courtesy of @TotalRetail https://lnkd.in/g92FH6v9Alchemer's hot take: The #retail industry is drowning in customer feedback. Managing open text feedback with AI-powered text analysis is the most effective way to understand what customers love or hate about your business or service. Learn how retail businesses leverage qualitative feedback, making it actionable and scalable, using Alchemer Pulse: https://lnkd.in/gV5e8Pxp

What we're reading: Flying High: How Airlines Are Soaring To New Heights In Passenger Satisfaction by Shep Hyken in Forbes: https://lnkd.in/gTyzCCD6Shep mentions that airlines’ customer satisfaction levels are at an all-time high. "Passengers are rating airlines high for experiences such as check-in, boarding, cabin cleanliness and general courteous customer service."The Alchemer hot take: Airlines that survey customers are far more likely to know about challenges and fix them before they become major pain points. When we talk about passengers rating airlines, that comes through in customer surveys. JetBlue regularly hears from 25% of their mobile customers through in-app surveys. Imagine how much more effective they are at solving customer challenges than their competitors. Learn how JetBlue collects in-app traveler feedback: https://lnkd.in/gV34CPXG

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This #TipsTuesday, learn the basics of survey building by using our tutorial, "How to Ask Good Questions." https://lnkd.in/gJbwEBZTTopics include reporting and exporting, open-text fields, grid questions, and interactive vs traditional question types.

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Surveys with checkboxes can be confining and introduce bias. #Survey your customers with open text to understand their experience in their own words. Text analysis gets to the heart of what your customers really think and feel. Learn about the next generation of AI-powered text analysis platforms with Alchemer.com/Pulse.

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CX efforts are suffering. Recent Forrester reports reveal that CX quality has dropped in recent years. Learn why CX is suffering and 5 things you can do about it. CX and Marketing professionals are encouraged to download this free e-guide today: https://lnkd.in/gTPgaNWk

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G2 reviewer Steffani A. loves how flexible and comprehensive Alchemer is. Creating a survey is easy with Alchemer! Thanks for the review, Steffani! https://lnkd.in/gXfP_DnG#AlchemerFans #RealReviews

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Our newest e-guide outlines three secrets about feedback platforms that you may not know.Get more from your enterprise feedback solution. Learn the different ways you can leverage surveys in this short e-guide: https://lnkd.in/gGgNxkSU

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The CX Creative Manager at Hunter Douglas trusts Alchemer to run the two-dozen-plus surveys they have running at any given time. Hunter Douglas uses that feedback to help improve their products and services. Learn why they trust Alchemer to deliver the results they need:https://lnkd.in/gvpmHi88

Growth Marketing Manager DJ Francis has received an Alchemer Core Value Award!From DJ: "I am honored to win this award. Thanks to the full Alchemer marketing team for always having my back!"Congratulations, DJ!

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